Shipping policy

1. Free Standard Delivery

lurevynx.shop provides free standard delivery on all eligible orders.

No separate standard-delivery charge will be added at checkout.

If an optional premium delivery service is introduced, its cost and estimated delivery time will be displayed before the customer submits the order.

Available delivery destinations are displayed at checkout.

2. Delivery Time

Our estimated standard delivery time is:

15–20 calendar days from order confirmation.

This estimate includes normal processing and delivery time unless another timeframe is clearly displayed on the product page, at checkout or in the order confirmation.

Delivery estimates are not guaranteed dates. However, we will comply with any legally binding delivery deadline agreed with the customer.

3. Processing

Orders are processed as soon as reasonably possible.

Processing may take longer during:

• Weekends;

• Public holidays;

• Promotional periods;

• High order volumes;

• Payment verification;

• Address verification; or

• Circumstances outside reasonable control.

We may contact the customer if additional information is required.

4. Order Confirmation

Customers should review the order confirmation and check:

• Product;

• Quantity;

• Size;

• Colour;

• Delivery name;

• Delivery address; and

• Contact email.

Incorrect information should be reported immediately to info@lurevynx.shop.

Changes cannot be guaranteed after processing or dispatch begins.

5. Address Accuracy

Customers must provide an accurate and complete address, including any necessary:

• Building or flat number;

• Street name;

• Town or city;

• Postcode;

• Country; and

• Accepted delivery instruction.

We are not responsible for a delay caused solely by incorrect information supplied by the customer, although we will provide reasonable assistance.

6. Tracking

Where tracking is available, tracking information will be sent by email or displayed on the order-status page.

Tracking information may take time to update after dispatch.

Contact info@lurevynx.shop if:

• Tracking has not updated for an unusually long time;

• A carrier reports a delivery problem;

• A parcel is marked delivered but cannot be found; or

• The order has not arrived within 20 calendar days.

7. Separate Shipments

Products from one order may be dispatched in separate packages.

Separate packages may:

• Arrive on different days;

• Have different tracking references; and

• Be handled by different delivery services.

There is no additional standard-delivery charge for separate shipments.

8. Delays

Delivery may be delayed by:

• Severe weather;

• Carrier congestion;

• Transport disruption;

• Customs procedures;

• Public emergencies;

• Industrial action;

• Remote locations;

• Incorrect addresses; or

• Other circumstances outside reasonable control.

Customers should contact us if an order has not arrived within the estimated timeframe.

We will investigate and provide an appropriate update or remedy.

9. Essential Delivery Dates

If delivery by a particular date is essential, the customer should contact info@lurevynx.shop before ordering.

Unless we confirm a specific deadline in writing, the standard estimated delivery period applies.

Customers may have a legal right to cancel if an agreed essential deadline is missed or delivery is not completed within an additional reasonable period.

10. Lost Parcels

If a parcel appears lost, contact us with the order number.

We may ask the customer to:

• Confirm the address;

• Check safe places;

• Ask household members;

• Check with neighbours;

• Review tracking; or

• Cooperate with a carrier investigation.

If a parcel is confirmed lost before risk has passed to the customer, we will provide an appropriate remedy, such as replacement or refund.

11. Parcels Marked Delivered

If tracking shows delivery but the parcel cannot be found, the customer should:

• Check the property and safe places;

• Ask household members;

• Check with immediate neighbours;

• Review any carrier photograph; and

• Contact us promptly.

We will request delivery evidence or open a carrier investigation where appropriate.

12. Damaged Parcels

Customers should photograph visibly damaged packaging and affected products where reasonably possible.

Contact info@lurevynx.shop with the order number and details.

Photographs assist our investigation but are not an absolute condition of statutory rights.

13. Failed Delivery

A carrier may:

• Attempt delivery again;

• Leave collection instructions;

• Deliver to an authorised safe place; or

• Return the parcel.

Customers are responsible for following reasonable carrier instructions.

If a parcel is returned because of an incorrect address, refusal or failure to collect it, we will contact the customer regarding redelivery or refund.

Any deduction will be made only where legally permitted.

14. Customs and Import Processing

Orders may be fulfilled through different locations or providers.

Any tax or mandatory charge that lurevynx.shop is legally required to collect will be displayed at checkout.

We will not add an undisclosed standard-delivery charge after the order is completed.

Customs or border procedures may occasionally affect delivery time.

15. Delivery Risk

For consumer orders, risk generally remains with lurevynx.shop until the goods are physically received by:

• The customer; or

• A person nominated by the customer, other than the carrier.

Different rules may apply if the customer independently appoints a carrier not offered by us.

16. Returns

Free standard delivery does not mean that change-of-mind return postage is free.

Unless the product is faulty, damaged, incorrect or otherwise non-compliant, the customer is responsible for the direct cost of returning it.

Complete return and refund conditions appear in our Return and Refund Policy.

17. Contact

For delivery, tracking or missing-parcel enquiries, contact:

lurevynx.shop
Email: info@lurevynx.shop

Please include the order number.